Career development & accreditation for F&I professionals

Fusion appoints NSW State Manager AUTOMOTIVE consultancy Fusion Business Solutions has appointed Matthew Barry as NSW state manager. A qualified technician, Mr Barry brings extensive consulting and training experience to the role, including almost 20 years’ experience with Half-a-Car Inc (HAC Group), which became part of Reynolds and...

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Get your F&I data on your iPhoneGet your F&I data on your iPhone Fusion Technology – the software division of Fusion Business Solutions, has released an iPhone application for Business Managers and Dealers to access their F&I reports live on their iPhone. Marc Brien – Managing Director of Fusion – says “Dealership management can now get their detailed...

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ASIC Credit Reform UpdateASIC Credit Reform Update ASIC Credit Reform Update Issue 24,  8 December 2010 Applying responsible lending provisions to ADIs from 1 January 2011 A message from ASIC Commissioner, Dr Peter Boxall From 1 January 2011, the responsible lending provisions of the National Consumer...

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Certificate IV in Financial ServicesCertificate IV in Financial Services The competitive world of financial services requires dealership F&I Business Managers to have a range of skills in order to be successful. Growing profit, improving systems, developing high customer retention, priority management - If these skills are important to you then our programme will provide...

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Are you ready for the new legislation?Are you ready for the new legislation? Are you ready for the new legislation? Recently the Federal Government released its National Consumer Credit Reform regime, including an exposure draft of the National Consumer Credit Protection Bill 2009 (the Bill). The key objective of the proposed reforms is to replace the current state-based...

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Recent articles

Are you treating customers like marketing “real estate”?

Posted by Ann at 6:07 am on December 13 2011
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                In Marketing, the term “real estate” is used to describe flyers, adverts and mailers because they have limited space and limited time to get a customer’s attention and they cost a lot of money. Are you wasting precious money, space and time, telling your customers nothing and treating them like idiots? Using our “real estate”... Read more

Selling F&I for today and tomorrow

Posted by Training Advisor at 5:48 am on December 13 2011
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Landing your first big customer is a big deal. But before you get too excited, stop and examine how much is too much because the size of your customer’s first purchase is more important than you think.                 Business Managers are often short-sighted, they grab today’s sale and don’t think about what is going to happen when the customer comes... Read more

Understanding Menu Selling

Posted by Fusion at 11:11 pm on October 18 2011
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“Are your Business Managers offering 100% of their products to 100% of your customers, 100% of the time and keeping 100% correct records?” Read more

Practise & Menu Selling Mishaps

Posted by Training Advisor at 10:42 pm on October 18 2011
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Motor vehicles are increasingly becoming targets for disputes about improper disclosures and deceptive trade practices and, in particular, dealership F&I practices. Read more

Tools of the Trade — Needs-based selling

Posted by Training Advisor at 10:34 pm on October 18 2011
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“Make sure you use all the available information about a customer to build your case about the value of your products. The time to start is during the needs-discovery process.” Read more

The Science behind a Menu

Posted by Training Advisor at 10:29 pm on October 18 2011
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You may have noticed this month’s theme – MENU SELLING to compliment Fusion Business Solutions is offering: Read more

What should F&I managers do?

Posted by Training Advisor at 11:40 pm on September 14 2011
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The F&I Department is one of the most important profit centers in any dealership. A business manager has responsibilities to the dealership as well as to the customer and must have a thorough understanding of these duties to achieve success. Here are some suggestions on what F&I managers should do.              The F&I Department is one... Read more

4 simple questions that can improve your results

Posted by Training Advisor at 5:37 am on September 14 2011
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QUESTION 1: Do I lack a fundamental sales skill?           If you’re failing on the basics, trying to make progress on advanced skills is a waste of time. For example, if you don’t have the skills to ask for the business, improving your negotiating skills is foolish, because you’ll soon have nobody with whom to negotiate. While the required basic skills to sell Finance... Read more

Gen Y will account for 40% of car buyers by 2012

Posted by Fusion at 5:36 am on September 14 2011
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DETROIT — When it comes to brand loyalty, Generation Y, which accounts for more than 20 percent of the U.S. population, is going to make manufacturers work, according to results from a new study released by Deloitte.             Deloitte’s Automotive Sector unveiled findings of its third annual Gen Y automotive survey, titled, “Gaining Speed: Gen Y in the Driver’s... Read more

STRESS !@#^*

Posted by Fusion at 11:53 pm on August 31 2011
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Stress is the nastiest 4-letter word you ever met. Don’t stress, I know it has six letters but it packs the wallop of the meanest 4-letter word you ever heard. Stress can affect your health and keep you from “being all you can be” to borrow a phrase made popular by the U.S. Army. Read more

8 Ways To Make Your Job Tougher

Posted by Fusion at 11:50 pm on August 31 2011
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Here are 8 observations on how we make our job harder everyday. It is offered in fun and has no names attached to protect the guilty……

Price, is it really that important?

Posted by Training Advisor at 11:18 pm on August 31 2011
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We have all heard it, sooner or later we will all probably say it but do we really need to give in to it. Cheapest isn’t always best and as professional salespeople we should know how to defend ourselves against a lower price. Here are 7 ways to combat a lower price:

$11.7 million fine for “cramming” fees

Posted by Training Advisor at 1:34 am on August 17 2011
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Fees & charges are now part of everything we do; extra charges are everywhere!

Fusion partners RTS Group in UK

Posted by Fusion at 1:28 am on August 17 2011
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Fusion Business Solutions announced that it has partner with RTS Group in UK as it sets its sight on the Europe market.         Established in 1989, the RTS Group provides a range of solutions to the automotive sector across Europe, Russian Europe and the Middle East including Learning & Development, Product & Brand Events, F&I & Compliance, Outsourced Teams, Dealership...

Why Menu Selling Works

Posted by Fusion at 1:15 am on August 17 2011
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As a Business Manager or Financier, are you using the Menu Selling system to present your products to your customers? If not, you’re missing out on all the action.

MYTH or FACT – Top Performers Define Management Ability

Posted by Ann at 6:42 am on July 06 2011
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Why It’s a Myth: Managers often point to their top performers as an indicator of how successful they are as sales managers. However, while the manager may have hired that top performer or grown him or her into that role, the success of that individual is more likely to reflect that person’s drive and ability, rather than anything the manager brought to the table.

SMALL-CAR buyers pushed the Mazda3 to the top

Posted by Fusion at 3:06 am on July 06 2011
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Other popular models included the Hyundai i30, Holden Cruze and Volkswagen Golf. The Mazda3 compact outsold the Holden Commodore (Australia’s favourite car for nearly two decades) with a record 4212 deliveries last month. Mazda also bucked the trend for slow shipments from Japan that cost Toyota overall sales leadership – to Holden – for the second straight month, as it finished fourth...

Top 5 ways to make more money

Posted by Ann at 2:58 am on July 06 2011
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Making more money is simple but not necessarily easy. Most proven principals or best practices are not complex in nature but requires discipline, consistency and faith.

Unusual Origins of 15 Innovative Companies

Posted by Fusion at 6:31 am on June 01 2011
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Here are 15 companies that became famous, not for what they started doing, but for something that came later. Sure, they may be related, but the point is still valid: better to get started on something; innovative people find a way.

Pentana Solutions Certified Partnership with Fusion

Posted by Fusion at 6:05 am on June 01 2011
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Pentana Solutions, a leading communications and information technology company for theautomotive industry in Australia– has announced a certified partnership agreement with FusionBusiness Solutions.